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Return Policy

In order to submit a request to return goods purchased on betteroutdoorproducts.com, you must contact sales@betteroutdoorproducts.com and state your intention.

Refunds will only be issued once Better Outdoor Products has received the returned goods

This policy applies to all Damaged Goods, Goods Received in Error and Other Returns.


Damaged Goods: Better Outdoor Products must be notified within five (5) business days of delivery of any goods received in damaged condition. Damaged goods must be returned to Better Outdoor Products within thirty (30) days of delivery. Better Outdoor Products will make arrangements for the damaged goods to be picked up and returned to our facility. Upon receipt of the damaged goods, Better Outdoor Products will arrange to ship a replacement at no charge.


Goods Received in Error: Better Outdoor Products must be notified within (5) business days of any goods shipped in error. Such goods must be returned uninstalled and in new condition. The goods must be returned to Better Outdoor Products within thirty (30) days of delivery. Better Outdoor Products will make arrangements for the goods to be picked up and returned to our facility. Upon receipt of the incorrectly delivered goods, Better Outdoor Products will arrange to ship a replacement at no charge.
 

Other Returns: A request to return new undamaged goods must be made to Better Outdoor Products within thirty (30) days of delivery. The goods must be returned in uninstalled and new condition. Return requests received more than thirty (30) days after delivery will not be accepted. The customer is responsible for the costs and arrangement of the return shipping back to Better Outdoor Products’ facility. Upon receipt, the goods will be inspected and if found to be in new (original) condition, Better Outdoor Products will issue a credit for the original sale price (excluding freight) back to the credit card account that was billed.
A 10% restocking fee is deducted from the refunded amount of the billed credit card.

 

Rev: 12-2015